Terms and Conditions
30 Day Returns Policy (Change of Heart)
guitarsi.com offers a 30 day returns guarantee. If for any reason you are unhappy with your guitar pack you may return it to us (address
below) in its original condition within 30 days of the date that you received the item and we will process a full refund of the price you paid
for the item less carriage costs if applicable.
85 Southbury Road
Tel: 020 8367 2080
If your guitar pack is faulty and rejected within a reasonable time, you are entitled to a full refund or replacement. Your guitar pack must
be packed back securely in its original packaging and we will collect it from you. Once the returned goods have been inspected then we will
process a refund immediately. We are unable to exchange items that are not damaged, or faulty.
Damaged on Delivery and Missing Goods
All goods should be checked by you on delivery. Any claims for damaged or missing items cannot be accepted unless notification is received by
us in writing within 3 working days commencing the day the item is delivered.
If you notice any damage to the box when receiving your item from the couriers, please refuse the delivery or check its contents
In the unlikely event of goods being damaged upon arrival by our couriers, please reject the delivery and inform guitarsi.com at your earliest
convenience. We will then try to resolve the problem as soon as possible.
If goods are bought in any of our retail shops (i.e. not on the telephone or on our website) and are found to be faulty then the goods will
need to be brought back in person to the branch they were bought from for a refund or exchange. We will not accept the return of any goods if
this procedure is not followed.
When goods are delivered, the risk passes to the customer once the goods have been signed for with exception of when goods are faulty, damaged
or covered under the product warranty.
You shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within a
reasonable time after their receipt you notify us in writing that the goods are rejected. (This does not however affect your statutory rights).
If no such action has been taken, guitarsi.com shall consider the products being as described, of satisfactory quality and fit for their
purposes, and may not accept any rejection at a later date.
As guitarsi.com strive to offer you the best deals, service and after care, we are constantly looking for ways in which to further improve our
service to you. If you have any suggestions, please do not hesitate to contact us.